Construction service requests

After handover the phone keeps ringing: a door that sticks, a heating circuit that never warmed up, a warranty claim three months into occupancy. Each call becomes a numbered service request with a subject, a description, a priority and a due date, tied to the customer and to the project it belongs to. What used to live in one person’s inbox becomes a record the whole office can pick up.

Priorities run from low to urgent, and the status moves through open, in progress, waiting and closed, with the closing date set the moment a request is closed and cleared again if it reopens. Open requests sort ahead of the ones that are waiting, so the list reads in the order it should be worked. Creating a request requires write permission on the route itself, not merely a hidden button.

The list follows the site chosen in the top bar and shows the whole company when none is selected; an empty list says which site it is filtered to and offers the way back out. Notes, comments, meeting minutes, photos and emails all sit in the same history as everywhere else, and custom fields carry whatever your company records. A daily report can point at the request, dating the visit that settled it.